Terms of Service

1. Your account

You must be at least 18, or the age of legal majority where you live, to create an account. You are responsible for keeping your credentials and API keys secure and for everything that happens under your account — including actions taken by applications and AI agents you connect with your API keys or through OAuth.

2. Acceptable use

You must follow applicable law, including anti-spam and privacy laws such as CAN-SPAM, CASL and the GDPR. You may not use MailCraft to:

• send marketing email to people who have not agreed to receive it;
• send malware, phishing, or deceptive, unlawful, harassing or infringing content;
• send from domains or addresses you are not authorized to use;
• work around sending limits, rate limits or suppression lists;
• interfere with or probe the security of the service.

3. Deliverability and enforcement

Email reputation is shared across our infrastructure. We may pause sending, limit volume, or suspend accounts with unusually high bounce or complaint rates, or that break these terms — without notice where needed to protect other customers.

4. Plans, fees and billing

Paid plans are billed monthly in advance through our payment processor, Stripe, plus usage beyond your plan’s monthly volume at the published rate. Prices are shown on our pricing page and exclude taxes unless stated.

You can upgrade, downgrade or cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law. We will give you reasonable notice before changing prices.

5. Your content and data

You own the content you put into MailCraft — templates, emails, contact lists and properties. You give us permission to process it only as needed to provide the service, as described in our Privacy Policy. You are responsible for having the rights and consents needed to send email to your contacts.

6. Availability and changes

We work to keep MailCraft available, but we do not guarantee uninterrupted service. We may change or discontinue features; if we remove something material to a paid plan, we will tell you in advance.

7. Ending your account

You can stop using MailCraft and delete your account at any time. We may suspend or end accounts that break these terms, create security or deliverability risk, or remain unpaid after notice. When an account is deleted, its data is deleted as described in our Privacy Policy.

8. Disclaimers and liability

MailCraft is provided "as is". We cannot guarantee that any email will be delivered or reach the inbox, since that depends on recipients’ mail providers. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the fees you paid us in the 12 months before the claim.

9. Changes to these terms

We may update these terms. For material changes we will notify you by email or in the dashboard before they take effect; continuing to use MailCraft after that means you accept the new terms.

10. Contact

Questions about these terms: [email protected].